Last Updated: [Insert Date]

Welcome to CatNeedsStore.com, operated by ROYAL CANIN Sales. These Terms and Conditions govern your use of our website and purchases of our specialized pet healthcare products. By accessing our site or making a purchase, you agree to be bound by these terms.

Our Commitment: At CatNeedsStore.com, we’re dedicated to providing premium pet healthcare solutions for cats and dogs, with particular focus on specialized dietary needs, healthcare supplements, and essential accessories. We serve responsible pet owners worldwide who prioritize their pets’ health and wellbeing.

1. User Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not reproduce, duplicate, copy, or resell any part of our site without express written permission
  • Comply with all applicable laws and regulations regarding the purchase and use of pet healthcare products
  • Consult with a veterinarian before purchasing any healthcare products if your pet has special medical conditions

2. Product and Service Description

CatNeedsStore.com specializes in:

  • Targeted Nutrition: Specialized foods for digestion, joint health, kidney/urinary care, liver care, and weight management
  • Healthcare Products: Supplements and treatments for dental care, pregnancy/nursing, and overall wellbeing
  • Essential Accessories: Quality collars, tags, leads, and harnesses for dogs

Important Notes:

  • Product images may vary slightly from actual items due to manufacturing updates
  • We reserve the right to limit quantities and discontinue products without notice
  • Some products may require veterinary authorization

3. Order and Payment Terms

Order Processing

  • All orders are processed within 1-2 business days (excluding weekends and holidays)
  • You’ll receive order confirmation and tracking information via email
  • We reserve the right to refuse or cancel any order for any reason

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment Security: All transactions are processed through secure payment gateways. We do not store your full credit card information on our servers.

Shipping Information

Shipping Options:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after dispatch

Shipping Restrictions: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary due to customs processing.

4. Returns and Refunds

Return Policy

We accept returns within 15 days of receiving your order, provided:

  • Item is unused and in original packaging with all seals intact
  • Original receipt or proof of purchase is provided
  • Product is not on our non-returnable list

Non-Returnable Items:

  • Opened or used healthcare items (including dental & oral care products)
  • Prescription diet foods
  • Products related to pregnancy & nursing
  • Supplements with broken seals

Return Process

  1. Contact our team at [email protected] within 15 days of receipt
  2. Receive Return Merchandise Authorization (RMA) number
  3. Package item securely with RMA number visible
  4. Ship to: ROYAL CANIN Sales Returns, 1406 Bird Street, Albuquerque, US 87106

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

  • Refunds are processed within 5 business days of receiving your return
  • Refunds are issued to the original payment method
  • Processing may take 5-10 business days depending on your financial institution

5. Intellectual Property

All content on CatNeedsStore.com, including text, graphics, logos, and product descriptions, is the property of ROYAL CANIN Sales and protected by international copyright laws. You may not:

  • Republish material from our website without permission
  • Sell, rent, or sub-license material from our website
  • Reproduce, duplicate, or copy any content for commercial purposes

6. Liability Limitations

ROYAL CANIN Sales shall not be liable for:

  • Any indirect, incidental, or consequential damages resulting from product use
  • Incorrect use of products contrary to labeling or veterinary advice
  • Delivery delays caused by unforeseen circumstances (natural disasters, customs delays, etc.)
  • Any errors or omissions in product information

Product Use Disclaimer: Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a veterinarian before changing your pet’s diet or healthcare regimen.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New Mexico, USA. Any disputes shall be resolved in the courts of Albuquerque, New Mexico.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the site after changes constitutes acceptance of the new terms.

9. Contact Information

For questions about these Terms and Conditions, please contact us at:

ROYAL CANIN Sales
1406 Bird Street
Albuquerque, US 87106
Email: [email protected]

Our Promise to You: At CatNeedsStore.com, we’re committed to your pet’s health and your satisfaction. We strive to provide clear policies, quality products, and responsive customer service to support your pet’s wellbeing journey.