Privacy Policy

Last Updated: [Insert Date]

Welcome to CatNeedsStore.com (“we”, “our”, or “us”), operated by ROYAL CANIN Sales. We specialize in providing specialized healthcare products for pets with specific needs, including dietary supplements, healthcare items, and condition-specific nutrition. Your privacy is critically important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We collect several types of information from and about users of our website:

• Personal Identification Information: Name, email address, shipping address, phone number, and payment information when you make a purchase or create an account.
• Pet Health Information: Details about your pet’s health conditions that you voluntarily provide when selecting specialized products.
• Transaction Data: Purchase history, product preferences, and prescription details (if applicable).
• Technical Data: IP address, browser type, operating system, referring URLs, and device information.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths through our site.
• Communication Data: Records of your correspondence with us if you contact customer support.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for specialized pet healthcare products
• To provide customer support regarding your pet’s specific needs
• To improve our product offerings and website functionality
• To send you important account/purchase notifications
• To prevent fraud and enhance payment security
• To comply with legal obligations and regulatory requirements
• For internal analytics to better serve pets with health conditions

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

• Service Providers: With trusted third parties who assist in payment processing (Visa, MasterCard, PayPal), shipping, IT services, and fraud prevention.
• Legal Requirements: When required by law or to respond to legal process, protect our customers, or protect our rights.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding some Asian countries and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• PCI DSS compliant payment processing
• Tokenization of stored payment information
• Regular security audits and vulnerability testing

Despite these measures, no internet transmission is 100% secure. We cannot guarantee absolute security but we maintain industry-standard protections.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart contents
• Analyze site traffic and usage patterns
• Improve site functionality for pet owners with special needs

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

8. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when revisions were made. We encourage you to review this policy regularly.