At CatNeedsStore, we’re committed to providing specialized care for pets with specific health needs. Below you’ll find answers to common questions about our products and services.

Product Questions

What types of specialized pet products do you offer?
We specialize in health-specific products including veterinary diets, supplements, and care items for conditions like kidney/urinary health, joint mobility, digestion issues, dental care, and behavioral calming needs. Our selection includes premium brands like Royal Canin, Hill’s Prescription Diet, Purina Pro Plan Veterinary Diets, and Lily’s Kitchen.
Do you carry products for both cats and dogs?
Yes! While we started with cat needs (as our name suggests), we’ve expanded to include specialized products for dogs as well, including healthcare items, collars & harnesses, and condition-specific foods.
Are prescription diets really different from regular pet food?
Absolutely. Prescription veterinary diets are specially formulated to help manage specific health conditions under veterinary supervision. They contain precise nutrient profiles that differ significantly from regular pet foods and can make a meaningful difference in your pet’s health.

Shipping & Delivery

How long does shipping take?
We offer two shipping options:
– Standard Shipping (DHL/FedEx): $12.95 flat rate, arrives 10-15 days after dispatch
– Free Shipping (EMS): Free on orders over $50, arrives 15-25 days after dispatch
All orders require 1-2 business days for processing before dispatch.
Do you ship internationally?
Yes! We ship worldwide from our Albuquerque headquarters, excluding some Asian countries and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.
How are fragile items packaged?
We take special care with all healthcare products, using appropriate padding and protective materials. Liquid supplements are bubble-wrapped and boxed separately when needed to prevent damage during transit.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the delivery date. Please note:
– Prescription diets must be unopened
– Healthcare supplements must be in original, sealed containers
– Personalized collars and tags cannot be returned
Contact our customer service at [email protected] to initiate a return.
What if my pet doesn’t like the food or supplement?
We understand that pets can be particular. For unopened prescription foods and sealed supplements, we’re happy to process a return within our 15-day window. We recommend consulting with your veterinarian about alternative options that might better suit your pet’s preferences.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do I need an account to place an order?
While you can checkout as a guest, creating an account lets you track orders, save shipping information, and view order history for easier reordering of your pet’s essentials.

Special Concerns

What if my pet needs urgent medication or food?
For urgent needs, we recommend selecting our Standard Shipping option (10-15 day delivery) and contacting us at [email protected] immediately after ordering. While we can’t guarantee expedited delivery for international orders, we’ll do everything possible to prioritize your pet’s needs.
Can you help me choose the right product for my pet’s condition?
While we can provide general information about our products, we always recommend consulting with your veterinarian about your pet’s specific health needs. Our products are designed to be used under veterinary supervision for medical conditions.

Have a question we haven’t answered here? Our caring customer service team is ready to help at [email protected]. We’re committed to supporting your pet’s special health needs every step of the way.